Returns & Refunds | Arthur Blake

Again, we'd like to say thank you for buying your glasses with us!

Although we strive to make sure you love all of our glasses, we understand that won't always be the case. 

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We understand things happen and to be eligible for a return, your item must be unused and in the same condition that you received it. It doesn't need to be in the original packaging as long as you can get it to us with the product not damaged and signed for.

To complete your return, please download and print this form.

Broken glasses

We understand that mistakes, accidents and things out of your hands happen which is why we will replace all lenses within the first 6 months after purchase.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at smile@arthurblake.co.uk

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smile@arthurblake.co.uk You won't be charged for delivery on exchanges.

I don't have a printer, can I still return items?

Simply write your order number, name, address, whether you’d like a refund or replacement and the issue with the item(s) on a piece of paper and enclose with your return. 

You will be responsible for paying for your own shipping costs for returning your item.